QA Specialist
Location: remote
Start Date: ASAP
End Date: 6-month contract (with strong potential for extension)
Hours: US
QA Specialist
Start Date: ASAP
End Date: 6-month contract (with strong potential for extension)
Interview Process: 2 rounds (HM + technical)
Consumer Communications Operations
What to expect for this role
We are hiring for a Quality Assurance (QA) Specialist to join our Consumer Communications Operations team supporting the development of our marketing emails, push notifications, and communications on other marketing surfaces. We are expanding our capabilities in all of our marketing channels to quickly and accurately turn ideas into reality for our business-to-consumer (B2C) business. If this sounds exciting to you, read on!
The Consumer communications team at Affirm builds and sends all consumer marketing communications reaching millions of Affirm users. The team partners closely with business stakeholders like product marketing, partner marketing and other product teams to send out the most effective communications while optimizing for a great consumer experience. We're looking for someone who is extremely detail oriented and who will drive the long-term health, growth, and scalability of our team and systems. You will ensure that our communications go out on time and without error by carefully comparing built communications with the specifications. You'll also have an opportunity to improve our processes over time to make it more efficient to validate these communications and to make it harder for team members and partners to make mistakes. We're looking for someone who is comfortable collaborating and providing support across multiple teams and has a knack for scalability and a real passion for efficiency. The ideal candidate will have a strong technical background in areas such as email accessibility; strong organizational skills to manage processes and deliverables; and an acute attention to detail.
Key responsibilities include:
Work cross-functionally with various teams to clarify requirements
Thoroughly QA emails and push notifications to maintain quality Including testing various deep links and product flows that are relevant to those communications
Create, execute, and continually evolve operational processes
Document processes to ensure clarity and consistency
Train others on relevant changes to processes
Monitoring & alerting of failures and trends
Respond promptly to ad hoc requests and bugs as they arise, investigating and determining root causes
Collaborate with Design and Project Management teams to ensure clear asset delivery
Implement automation solutions that drive scalability and efficiency
Qualifications
Bachelor's Degree or equivalent experience preferred
1-3 years of experience working in an operations or QA role, preferably at a fast-paced tech company
Understanding of end-to-end testing and QA best practices
Excellent attention to detail and communication skills
Track record of delivering time-sensitive initiatives
Experience in streamlining operations processes through available tooling
Ability to execute independently in an ambiguous environment
Strong prioritization and time management skills
Self-starter who can identify areas for improvement and drive solutions
Cross-functional teamwork experience
Knowledge of HTML/CSS, accessible email design, deep links, dynamic content, and
Design principles desired
Experience with Litmus, Email on Acid (or similar email rendering tools), and email
Platforms like Salesforce Marketing Cloud/ExactTarget.
Experience with productivity tools such as Asana, JIRA, Notion, Google Sheets, etc. is a plus