IT Help Desk Specialist Job at Revel Staffing, San Antonio, TX

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  • Revel Staffing
  • San Antonio, TX

Job Description

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Key Responsibilities

  • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

  • Provide first-level support for common issues including:

    • Password resets and account lockouts

    • EMR/EHR and healthcare application access issues

    • VPN, email, and basic connectivity problems

  • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.

  • Properly document all incidents, actions taken, and resolutions in the ticketing system.

  • Escalate complex issues to higher-level support or application teams as needed.

  • Deliver outstanding customer service to users of all technical skill levels and backgrounds.

  • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

  • Support increased call volumes during peak periods and special projects.

Qualifications

  • High school diploma or GED required; associate degree in IT or related field preferred.

  • MediClear Certification (or equivalent HIPAA certificate) required.

  • 1+ year of IT help desk, service desk, or technical support experience preferred.

  • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).

  • Strong verbal and written communication skills with a clear, customer-first mindset.

  • Ability to work from scripts, knowledge base articles, and standard operating procedures.

  • Comfortable handling high call volumes and managing multiple tickets at once.

  • Strong problem-solving skills and the ability to remain calm and professional under pressure.

Job Tags

Full time,

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