Job Description

Job Description:

Thank you for your interest in a great career opportunity at Chick-fil-A Pine Bluff, AR! Chick-fil-A is one of the fastest-growing quick-service restaurants in the country and an industry leader in Customer Service & Hospitality! Here at Chick-fil-A Pine Bluff, we believe in showing care by pursuing EXCELLENCE in ALL things. We strive every day to make a positive impact through delicious food and remarkable hospitality. Your Success is our Success! Every job at Chick-fil-A works to prepare you to be your very best.

The Executive Administrator is an integral part of the Leadership team, ensuring the Chick-fil-A Pine Bluff team executes at the highest-level regarding administrative tasks, HR support, financial return, as well as personal and team growth. This individual oversees all administrative and HR aspects of the business and works with the operator/owner and Director team to set strategic goals to accomplish the organization’s vision of remarkable people care and operational excellence. The Executive Administrator displays ownership in the restaurant and is committed to developing a restaurant culture of growth, professionalism, and structure for team members and leaders alike. Partnering with the Operator to protect the safety and security of the restaurant and team, this leader must fully understand risks facing the business and be passionate about implementing policies, providing necessary communication, and taking immediate steps to protect Chick-fil-A and our team.

Position Type: 

On-Site, Full-Time (Primarily Monday-Friday, 8a-5p :: times may vary, occasional Saturday support with advance notice)

Our Benefits Include: 

• A fun work environment where you can positively influence others 
• Flexible scheduling (closed on Sundays) 
• Learning firsthand from experienced Trainers and Restaurant Leaders 
• Intentional growth and development to help you reach your personal and professional goals 
• Team member appreciation days and many other celebrations
• 1 Free meal for each shift worked
• Competitive pay based on experience, education, and availability ($16.00-$18.00 per hour) 
• Career advancement opportunities
• Medical, Dental, & Vision Insurance

Job Duties and Responsibilities:

* ADMINISTRATIVE*

• Manage Calendar & schedule
• Manage store e-mail, regular mail, and packaged deliveries
• Return calls & voicemails
• Travel coordination
• Purchase various supplies as needed with business credit card
• Obtain meeting confirmation, preparation & notes
• Project management, research & reporting
• Create and Maintain Process/Instructional & Policy Documentation
• Maintain office cleanliness & organization
• Assist with Customer Cares response management 
• Event planning & coordination
• Team Appreciation Support (gift purchases, personal cards)

* HR / TALENT ACQUISITION*

• Conduct team member candidate pre-screening & interviews – maintain status throughout process and communicate with leaders
• Onboard all new team members: order uniform, ensure documentation compliance & online training, update role and availability in scheduling tool, communicate final hand-off to operational leaders 
• Facilitate and manage all employee benefits
• Contribute to documenting any investigations into harassment claims and necessary course of action
• Assist with providing proper care and response following workplace injuries
• Maintain all personnel files (I-9 storage, minors, etc.)
• Assist with disciplinary action documentation or tracking
• Assist in conducting Exit Interviews
• Provide final system updates and documentation upon a team member’s last day/termination
• Keep all team member information CONFIDENTIAL. Only to be discussed with the Owner/Operator, as this role will be privy to classified information and wage information

* FINANCIAL*

Payroll:

• Maintain time punches and check for errors
• Submit bi-weekly payroll and ensure prompt and accurate delivery to team members
• Assist with year-end W-2's
• Track and manage all leaves of absences and vacation time

Supplier/Vendor Payments:

• Input and maintain vendors as need
• Track charges to ensure consistency and follow-up when required
• Pay all bills in a timely manner and ensure all bills are paid in the month they are received
• Maintain invoices and receipts
• Submit month-end package (receipts/invoices to corporate)

* MARKETING*

• Meet with 3rd party social media administrators
• Be aware of upcoming promotions and events, communicate with team
• Help create content when necessary 

* OPERATIONAL SUPPORT*

• Support restaurant operations during peak times
• Perform industry research & store data analysis
• Generate requested reports

Minimum Requirements: 

• High School Diploma (bachelor’s degree preferred)
• 2+ years of leadership/administrative experience
• Proficient in Microsoft Word, Excel, and Powerpoint 
• Proficient with Google and Google Docs 
• Ability to use office equipment such as a scanner, printer, and fax 
• Available for 30-40 hours per week 
• Reliable Transportation 
• Utmost Confidentiality and Professionalism
• Self-Motivated and Managed

Skills:

• Be a Chick-fil-A Culture Ambassador!
• Demonstrates humility and has a servant leadership mentality
• Willing to “get your hands dirty”
• Experience in a fast-paced, high intensity environment
• Highly motivated and dedicated to achieving excellence personally and professionally
• Detail-oriented with strong organizational skills
• Strong project/time management skills
• Proactive with strong follow-thru regarding tasks or projects
• Communicates clearly and effectively, shares ideas, & takes a positive approach to all situations
• Ability to maintain composure under high pressure and make decisions quickly
• Optimistic, engaging, and genuinely excited about Chick-fil-A Pine Bluff’s vision and future growth of the company

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A currently serves freshly prepared food in more than 2,600 restaurants across 47 states, Washington, D.C., Canada and Puerto Rico.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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