You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. So, it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction. In a fast-paced call center, you’ll be solving customer issues and acting as a salesperson, product guru, billing expert, and more. You’ll be the one on the front line to help us solve our customers’ challenges---and deliver on our promise of superior customer service.
Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
Identifying customer needs and proactively offering our products and services.
Contacting customers by phone or in writing concerning past due payments.
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
Verifying service order accuracy and completeness and making corrections/changes, as needed.
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
A related Associate Degree or 2+ years of relevant experience.
Customer Service call center experience.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, paid time off, adoption assistance and tuition assistance, we’ve got you covered with our award-winning total rewards package.
The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the New York location(s) listed on this job requisition based on a full-time schedule is: $595.00 - $1,828.50.Chanel is seeking a Fashion Advisor in Dallas to enhance client experience and drive brand loyalty. The role involves developing new customers, optimizing service, and building client relationships. Candidates should have at least 3 years of related experience, excellent...
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond...
...Join Our Team Work from Anywhere! Are you an experienced sales professional ready to lead a high-performing team while enjoying the... .... Requirements / Responsibilities / Rewards Work-from-Home Flexibility: Set your schedule and work from any location that fits...
...neurodevelopment center in Bremerton, Washington, is seeking a Pediatric Speech Language Pathologist Assistant . This position offers an exciting opportunity... ...State Department of Health Speech Language Pathologist Assistant (SLP-A) certificate Job Posted by ApplicantPro...
...We are seeking a reliable and motivated individual to join our team as part-time Funeral Assistant at our Brainard Funeral Home and Helke Funeral Home in Wausau, WI. This is a great opportunity for someone looking for flexible hours and a supportive work environment....